Last updated August 23, 2026
Refund Policy
Dog Mom is the supplier brand and operator of dogmom.app. Paddle is the merchant of record and seller for purchases processed through Paddle. This policy explains digital delivery, cancellations, refund requests, and payment disputes.
Digital delivery
Subscription features are activated in your Dog Mom account after Paddle confirms payment or trial activation. One-time Directory reports are unlocked in your account after Paddle confirms payment. These are digital services; no physical goods are shipped.
Cancellation
You may cancel a subscription anytime through account billing or the manage-subscription link in your Paddle receipt. Cancel a Pro trial before its seven-day period ends to avoid the first charge. Cancel a paid subscription before its next renewal to prevent the next charge. Cancellation normally takes effect at the end of the current paid billing period, and access continues until then.
14-day refund request process
Submit a refund or statutory withdrawal request within 14 days of the relevant transaction using the receipt or manage-subscription link, through Paddle Buyer Support, or by emailing support@dogmom.app. Include the account email, transaction or receipt reference, and reason for the request. Eligible refunds are returned to the original payment method where possible.
Eligibility and consumer rights
Unless applicable law requires otherwise, completed transactions are not automatically refundable. Paddle may review requests submitted within 14 days on a case-by-case basis, including whether the service was delivered or used and whether there was a material technical defect. Mandatory withdrawal, faulty-product, card-scheme, and other consumer rights always apply and are not limited by this policy. If a refund is issued, access connected to that purchase may end.
Billing questions and disputes
Contact Dog Mom or Paddle with your receipt and account email before initiating a chargeback so we can investigate duplicate, unauthorized, access, cancellation, or billing concerns. This request does not waive or restrict any lawful right to dispute a charge with a bank, card issuer, payment provider, or regulator.
Contact and governing terms
For product or delivery help, email support@dogmom.app. Compliance questions may be sent to compliance@dogmom.app. Paddle's current Refund Policy and Buyer Terms apply to transactions for which Paddle is the seller.